Driver Support Admin

Support Drivers. Maintain Compliance. Keep Operations Moving.

At zTrip, one of North America's leading transportation providers, we are seeking a detail-oriented, organized, and service-focused Driver Support Admin to join our team. In this role, you will provide essential administrative and operational support to our driver network by assisting with onboarding, managing documentation, ensuring compliance, and helping drivers navigate key company processes.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in maintaining accurate records and delivering exceptional support, this is an exciting opportunity to be part of a growing company that is transforming transportation services.

What You'll Do as a Driver Support Admin:

Driver Support & Administrative Assistance

• Serve as a primary point of contact for drivers regarding administrative questions, documentation, and support requests.
• Assist drivers with onboarding paperwork, account setup, and company-required documentation.
• Maintain accurate driver records and ensure information is current and complete.
• Process driver applications, contracts, agreements, and supporting documents.
• Provide guidance regarding company policies, procedures, and operational expectations.
• Assist drivers with system access, administrative updates, and general support needs.

Compliance & Documentation Management

• Monitor driver records to ensure compliance with company standards and regulatory requirements.
• Track expiration dates for licenses, permits, certifications, and other required documents.
• Coordinate document renewals and follow up on missing or incomplete paperwork.
• Maintain organized, accurate, and confidential driver files.
• Support audits, inspections, and compliance-related initiatives.
• Ensure documentation is properly maintained and accessible when required.

Operations Support

• Collaborate with operations, dispatch, recruiting, and leadership teams to help support driver success.
• Coordinate orientation schedules, training sessions, and driver meetings.
• Respond to driver inquiries in a timely, professional, and customer-focused manner.
• Assist in resolving administrative issues and escalate concerns when appropriate.
• Support daily office functions, reporting tasks, and special projects as assigned.
• Help identify opportunities to improve administrative processes and workflow efficiency.

Driver Relations & Communication

• Build positive and professional relationships with drivers throughout their experience with the company.
• Communicate important company updates, policy changes, and operational information.
• Assist drivers in locating resources and resolving concerns.
• Promote a culture centered on professionalism, respect, and customer service.
• Gather driver feedback and share insights that support continuous improvement efforts.

Reporting & Data Management

• Maintain accurate spreadsheets, databases, reports, and tracking systems.
• Enter, verify, and update driver information within company systems.
• Monitor onboarding, compliance, and administrative performance metrics.
• Generate reports and provide administrative support to management teams.
• Ensure data accuracy and timely record maintenance.
• Support operational decision-making through organized reporting and documentation.

Qualifications of a Driver Support Admin:

Preferred Experience

• Previous experience in administrative support, transportation, logistics, customer service, human resources, operations, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• High level of accuracy and attention to detail.
• Ability to handle confidential information with professionalism and discretion.
• Proficiency with Microsoft Office Suite and data entry systems.
• Strong problem-solving and customer service skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Self-motivated, dependable, and able to work independently and collaboratively.
• Professional attitude with a commitment to delivering exceptional support.

Why Join zTrip?

• Become a key contributor to one of the nation's leading transportation companies.
• Play an important role in supporting drivers and operational success.
• Work in a collaborative and team-oriented environment.
• Gain valuable experience with opportunities for professional growth and advancement.
• Help drivers stay informed, compliant, and equipped for success.
• Be part of an organization committed to innovation, service excellence, and continuous improvement.

Apply Today

If you're organized, dependable, and passionate about helping others succeed, we'd love to hear from you. Apply today for our Driver Support Admin position and help provide the administrative support, communication, and resources that keep our drivers successful and our operations running smoothly.